Terms of Service


Last updated: August 3, 2024


1. Introduction

Welcome to Ridestarr! These Terms of Service ("Terms") govern your use of our ride services and related features. By using our services, you agree to be bound by these Terms. If you do not agree, please do not use our services.


2. Eligibility

To use our services, you must be at least 18 years old and capable of forming a binding contract under applicable law. By using our services, you represent and warrant that you meet these eligibility requirements.


3. User Account

To access our services, you may need to create an account. You agree to provide accurate, complete, and up-to-date information during the registration process and to update such information as necessary. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.


4. Booking and Cancellation

By booking a ride through our app, you agree to the applicable fare and any additional charges (e.g., tolls, parking fees). You can cancel your ride according to our Refund and Cancellation Policy.


5. Payment

You agree to pay all charges for your ride as specified at the time of booking. Payment methods may include credit/debit cards, digital wallets, or other forms as provided in the app. All payments are processed in Ghana Cedi (GHS).


6. Conduct

When using our services, you agree to:

  • Comply with all applicable laws and regulations.
  • Behave respectfully towards drivers and other passengers.
  • Not engage in any unlawful or harmful activities.
  • Not damage or misuse any vehicle or property.

7. Limitation of Liability

To the fullest extent permitted by law, Ridestarr and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

  • Your use of or inability to use our services.
  • Any conduct or content of any third party using our services.
  • Any unauthorized access, use, or alteration of your transmissions or content.

8. Termination

We reserve the right to suspend or terminate your access to our services at our discretion, without prior notice, for conduct that we believe violates these Terms or is harmful to other users of our services, us, or third parties, or for any other reason.


9. Changes to the Terms

We may update these Terms from time to time. If we make significant changes, we will notify you through the app or by other means, to provide you the opportunity to review the changes before they become effective. By continuing to use our services after the changes become effective, you agree to be bound by the revised Terms.


10. Governing Law

These Terms are governed by and construed in accordance with the laws of Ghana. You agree to submit to the exclusive jurisdiction of the courts located in Greater Accra, Ghana, for the resolution of any disputes arising from these Terms or your use of our services.


11. Contact Us

If you have any questions or concerns about these Terms or our services, please contact us at info@ridestarr.com.